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ZENOVA

Terms of Service

Welcome to the official Zenova Hong Kong online store.

Please read the following terms before using this website or purchasing our products.

By accessing or using this site, you agree to the terms and conditions below.

Website Use

By using this website, you agree to comply with Zenova’s Terms of Service and Privacy Policy.

You must not use this site for any illegal or unauthorized purposes.

Products & Orders

  • All product information on this site (including pricing, stock, and descriptions) is for reference only. Zenova reserves the right to update or amend such information at any time.

  • An order is confirmed only when payment is received and a shipping confirmation is issued.

  • Zenova reserves the right to cancel an order due to insufficient stock, payment issues, or incorrect information.

Pricing & Payment

  • All prices are listed in Hong Kong Dollars (HKD).
  • Only the payment methods shown at checkout are valid.
  • Additional costs arising from exchange rate fluctuations or transaction fees are the responsibility of the customer.

Shipping & Returns

Intellectual Property

  • All content on this site, including text, images, music, designs, and trademarks, is the property of Zenova and protected by copyright and related laws.

  • No content may be copied, modified, reproduced, or used for commercial purposes without prior authorization.

Limitation of Liability

  • Zenova products are skincare items, and results may vary by individual. They are not medical treatments.

  • While we are committed to providing high-quality products, Zenova does not assume liability for variations in individual results.

Governing Law

  • These Terms of Service are governed by the laws of the Hong Kong Special Administrative Region (HKSAR).

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Our Commitment

Zenova is dedicated to safeguarding every customer’s experience with honesty and professionalism.

By using Zenova, you walk with us on the journey of mindful skin care.

Effective Date: 31 August 2025 (HKT)